For any order inquiries, please contact Meg Ryan, EVP of Marketing via email at meg@oneelevate.com. BUT FIRST, please see if we can answer any of your questions directly below.
Your account will automatically be created when you join the Elevate team. Please check your spam if you haven’t received an email with your login information. Once you have your information, you can log in to your account and view your balance by clicking on the “Log In” link in the upper right hand corner of the page.
At this time, Cost Centers and New Hire Gift Cards are accepted. Please reach out to your manager with any questions.
We are committed to processing and fulfilling orders within 1-2 business days from order receipt during non-holiday periods. During the holiday period (November-December), we will make every effort to process and fulfill orders within 3-5 business days from order receipt.
Once logged in, you will be able to see your order information and history under the “Order History” link on the top right bar.
When your order ships from our fulfillment center you will receive a shipping notification email that will include the tracking number associated with your order.
We are unable to accept returns or offer exchanges at this time.
We are committed to packaging shipments in the best possible way to fully protect the order contents, however, in rare instances items can arrive damaged while in transit. Please forward your order confirmation to Meg and include a photo of the damaged goods. We will be happy to make it right!
